DOUGLAS YEUNG, ELICIA M. JOHN, JEANNETTE GAUDRY HAYNIE, JAMES RYSEFF,
BONNIE L. TRIEZENBERG, NELSON LIM
Implementing
Technology-Enabled
Human Resources
Capabilities in the
U.S. Air Force
Insight from the Private Sector and
Military Services
T
he U.S. Air Force (USAF) is
working to replace its tradi-
tional human resources (HR)
system with a digital talent
management system that is driven by
data, personnel needs, and business
needs. To accomplish this complex
transformation, the USAF would
benefit from a set of best practices
derived from similar organizations
that have already made this switch.
This report is one in a set aimed
at helping the USAF understand the
elements necessary for success.
1
The
reports in this set examine, for exam-
ple, best practices for implementa-
tion, strategies for securing sufficient
resources for digital transformation,
C O R P O R A T I O N
KEY FINDINGS
Q Implementing technology-enabled talent management could help
the U.S. Air Force (USAF) replace its traditional human resources
system with one that is driven by data, personnel needs, and
business needs.
Q To accomplish this complex transformation, the USAF would ben-
efit from a set of best practices derived from similar organizations
that have already made this switch.
Q Top leaders’ support is essential, and success stories enable
buy-in.
Q Project Objective Memorandum and funding justification should
be based on business needs and mission readiness.
Q A change management strategy is imperative for short- and long-
term success.
Research Report
