BY ORDER OF THE
SECRETARY OF THE AIR FORCE
AIR FORCE MANUAL 41-210
10 SEPTEMBER 2019
Incorporating Change 1, 22 June 2021
Health Services
TRICARE OPERATIONS AND PATIENT
ADMINISTRATION
COMPLIANCE WITH THIS PUBLICATION IS MANDATORY
ACCESSIBILITY: Publications and forms are available on the e-Publishing website at
www.e-Publishing.af.mil for downloading or ordering.
RELEASABILITY: There are no releasability restrictions on this publication.
OPR: AF/SG3/4S
Supersedes: AFI 41-210, 06 June 2012
Certified by: AF/SG3/4
(Maj Gen Robert I. Miller)
Pages: 233
This publication implements Air Force Policy Directive (AFPD) 41-2, Medical Support. It
identifies and defines the requirements, policies, procedures, activities, and minimum expectations
necessary to ensure a successful Air Force Medical Treatment Facility (MTF) TRICARE
Operations and Patient Administration mission. This publication describes how to manage
TRICARE Operations and Patient Administration including determining eligibility for care,
protecting medical information, managing health records, the preparation and disposition of
medical documentation and managing other administrative activities to support patients.
Organizational alignment of these functions may vary among MTFs. This publication applies to
all civilian employees and uniformed members of the Regular Air Force, Air Force Reserve and
Air National Guard who perform TRICARE Operations and Patient Administration. Ensure all
records created as a result of processes prescribed in this publication are maintained in accordance
with Air Force Manual 33-363, Management of Records, and disposed of in accordance with the
Air Force Records Disposition Schedule located in the Air Force Records Information
Management System Records Disposition Schedule. Refer recommended changes and questions
about this publication to Air Force Medical Readiness Agency (AFMRA)/SG3S using the Air
Force Form (AF Form) 847, Recommendation for Change of Publication; route AF Forms 847
from the field through the appropriate functional chain of command. All field publications that
either implement or supplement this publication must be submitted to AFMRA/SG3S for
coordination prior to approval. (T-2). The authorities to waive wing/unit level requirements in
this publication are identified with a Tier (“T-0, T-1, T-2, T-3”) number following the compliance
statement. See AFI 33-360, Publications and Forms Management, for a description of the
authorities associated with the Tier numbers. Submit requests for waivers through the chain of
